By creating an account or ordering in the XOFI app, you agree to these terms.
Your account
- You must give a correct name, email and phone number.
- Keep your login private. You are responsible for orders placed from your account.
- You can delete your account at any time in Account → Delete account.
Orders and pickup
- Orders are for pickup at the outlet you choose. Check the outlet before you order.
- Show your booking number at the counter to collect.
- Pickup times shown are estimates and may change at busy times.
- Uncollected orders may be discarded after 2 hours without refund.
- Menu items, prices and availability can differ between outlets and may change without notice.
Prices and payment
- Prices are in Malaysian Ringgit (RM). Menu prices exclude service tax (SST); SST at the applicable rate is added at checkout.
- All purchases are made inside the XOFI mobile app and processed securely by Fiuu.
Cancellations and refunds
- You can cancel in the app while your order shows "Order received". After preparation starts, it cannot be cancelled.
- If an item is unavailable, the outlet will contact you or adjust the order. Refunds for paid orders go back to the original payment method within up to 14 working days, depending on your bank or card issuer.
Loyalty, stamps and coupons
- Stamps (running now): you earn 1 stamp for every completed order. 10 stamps give a free drink coupon, valid 60 days. It covers your cheapest drink in one order. The stamp promotion may end or change with 30 days' notice in the app.
- Points and tiers (coming soon): their rules will be added to these terms before they start.
- Referral rewards (coming soon): details will be announced in the app.
- Coupons, stamps and points have no cash value, cannot be transferred and cannot be exchanged for cash.
- Rewards earned by fraud or misuse may be removed.
Fair use
Do not misuse the app, place fake orders, or try to get around its security. We may suspend accounts that do.
Liability
We work to keep the app running, but it may sometimes be unavailable. To the extent the law allows, XOFI is not liable for indirect losses from using the app. Nothing here limits your rights under Malaysian consumer law.
Allergens
Allergen details in the app are a guide. Our kitchens handle milk, nuts, gluten, eggs and other allergens. If you have an allergy, please check with staff before ordering.
Changes to these terms
We may update these terms. We will post changes here and in the app. Continuing to use the app means you accept them.
Governing law
These terms are governed by the laws of Malaysia.
Contact
hello@xofi.my
XOFI GROUP SDN. BHD., PT33845, Taman Tembesu Perdana, 21200 Kuala Terengganu, Terengganu